Toyota Tundra Service Manual: Confirm Cellular Phone Functionality

PROCEDURE

1.

CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

Result

Result

Proceed to

Cellular phone is compatible

A

Cellular phone is not compatible

B

HINT:

It is important to check the cellular phone compatibility charts carefully:
  • Some apps may only work on cellular phones.
  • Some apps may only work when paired to a vehicle.
  • Some cellular phones do not support all features.
B

RECOMMEND COMPATIBLE CELLULAR PHONE

A

2.

CONFIRM CELLULAR PHONE SIGNAL

(a) A 3G or higher connection is required for proper Connected Navigation functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Connected Navigation services.)

NEXT

3.

CONFIRM THE CONNECTED NAVIGATION APP IS DOWNLOADED AND RUNNING ON THE CUSTOMER'S CELLULAR PHONE

(a) Turn the cellular phone on.

(b) Check that the Connected Navigation app has been downloaded.

Result

Result

Proceed to

Connected Navigation app has not been downloaded

A

Connected Navigation has been downloaded

B

B

GO TO STEP 5

A

4.

DOWNLOAD CONNECTED NAVIGATION APP

(a) Download the Connected Navigation app.

Result

Result

Proceed to

App downloaded successfully

A

App did not download successfully

B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Connected Navigation app or resetting the customer's cellular phone.

B

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

A

5.

CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

(a) Start the Connected Navigation app on the customer's cellular phone.

(b) Sign out of the account (if currently signed in).

(c) Sign in using the customer's account information.

Result

Result

Proceed to

Sign in to app is successful

A

Sign in to app is not successful

B

HINT:

  • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
  • Sign in is not required for Connected Navigation for new customers.
B

GO TO STEP 9

A

6.

RECORD ERROR MESSAGES IF PRESENT

NEXT

7.

CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD CONNECTED NAVIGATION ACCOUNT (e.g. DEALER DEMO ACCOUNT)

(a) Start the Connected Navigation app on the customer's cellular phone.

(b) Sign out of the customer's account (if currently signed in).

(c) Sign in using a known good Connected Navigation account (e.g. dealer demo account).

Result

Result

Proceed to

Sign in using demo account is successful

A

Sign in using demo account is not successful

B

HINT:

  • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
  • Sign in is not required for Connected Navigation for new customers.
  • Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.
  • If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/entune or contact Connected Navigation customer support for account status verification.
A

CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

B

8.

CONFIRM CONNECTED NAVIGATION SERVICES ARE AVAILABLE

(a) Start the Connected Navigation app on a known good cellular phone.

(b) Sign out of the account (if currently signed in).

(c) Sign in using the dealers demo account information.

Result

Result

Proceed to

Sign in to app is successful

A

Sign in to app is not successful

B

HINT:

  • Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.
  • Sign in is not required for Connected Navigation for new customers.
A

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

B

CONNECTED NAVIGATION SERVICES ARE CURRENTLY UNAVAILABLE

9.

CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

(a) Sign in to the Connected Navigation app on the customer's cellular phone.

(b) Check that a search can be made.

Result

Result

Proceed to

App search is successful

A

App search is not successful

B

HINT:

Sign in is not required for Connected Navigation for new customers.

A

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

B

10.

RECORD ERROR MESSAGES IF PRESENT

NEXT

11.

CHECK CONNECTED NAVIGATION SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

(a) Sign in to the Connected Navigation app on a known good cellular phone.

(b) Check that a search can be made.

Result

Result

Proceed to

App search is successful

A

App search is not successful

B

HINT:

  • Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.
  • Sign in is not required for Connected Navigation for new customers.
A

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

B

RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

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